Excellence in Customer Service

About Us

We are a proudly South African company with over 20 years in call centre management experience and the provision of BPO services in South Africa and Australia.

We combine our unique technology, data and analytics competencies to provide a range of digitally enabled business services, as a trusted partner to a global client base, contributing to the financial sustainability of the communities we serve.

To learn more about TCRS click here

South Africa - your business destination of choice!

South Africa, with its breathtaking beaches, friendly people and diverse cultures, is Africa's most industrialised economy, the principal manufacturing hub, and a leading services destination. South Africa is the continent's financial hub with a sophisticated banking sector and modern services sector.

Click here to find out more about travelling in this beautiful country.

Our Offerings

Customer Service and client experience

Providing inbound customer experiences and retention services across the customer management lifecycle; using digital & omni-channel approaches. TCRS also has a GCR Rating of SQ1-.

Debt Collection and Accounts Receivable

Accounts receivable management across all life cycles; using technology, data and analytics to maximise efficiency.

Payroll, Time & Attendance, HR Solutions

Outsource your payroll while having full access to your information via the cloud plus employee self service benefits.

Customer Insights and Analytics

Providing customer insights based on interaction with customers on all omni-channel platforms.

Legal Process outsourcing and Alternative Legal Solutions

Outsourced legal services including back office administration, contract management and litigation Support.

Back Office Administration

Providing back office administration services including data capture, document and payment processing.

Why Choose Us?

  • We provide inbound, outbound and back office administration services.
  • We are able to scale the business in a short period of time based on requirements.
  • We make over 40 million phone calls a month.
  • We pride ourselves in the identification, implementation and use of first class technology infrastructure.
  • We are an employer of choice and hold a silver Investors in People accreditation.
  • We have three South African based call centres that operate over 24 hours.
  • We have a skilled workforce operating a hybrid at the office and work from home environment.
  • We utilise systems developed in-house and are complemented by well-known and notable global call centre management software.
  • Our systems have the ability to integrate with client systems, and our ICT sector ensures global connectivity with no latency issues.
  • We have a major focus on compliance and governance in all processes.
  • We have business continuity strategies in place that are frequently reviewed and stress tested.

Industries we Service

Retail (Including Retail E-Commerce)

Banking, Financial Services & Insurance (BFSI)

Gaming

Telecommunications

Human Resources

Medical & Healthcare

Utilities

Memberships and affiliations

© Transaction Capital Limited
(Reg No. 2002/031730/06)